Faqs

As of December 2016, the NZTA has recommended which two DC-rapid charging connectors should be provided on NZ rapid charging stations. These are CHAdeMO and CCS-Type 2. Stations that were [...]

When you register a credit or debit card on your ChargeNet account, a pre-authorisation “hold” of $3 is put onto your card account prior to it being accepted. You will, therefore, [...]

The DC-compatible Outlander charges quite slowly and hence, as you note, is not cost effective to use with our 50kW chargers. We’re working on deploying a lower cost 25kW charger that is [...]

Ensure your ChargeNet, ChargeNow or Unison PowerPark account has not been disabled due to non-payment. If it has, call ChargeNet for help. Check the LED screen for an error message. Call 0800 2 [...]

The station is designed so that you cannot unplug while a charging session is in progress. Charging must be stopped first. Ensure that the replace handset icon is lit on the station. Check if the [...]

Check that the RCD switch under the clear plastic lift up cover is pushed into the UP position.  This turns the RCD on (i.e. closed) and allows power to flow to the car.