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    Faqs

    Home / Faqs
    0
    By Rachelle Tilsley
    In
    Posted 2 January 2018

    The plug on your stations does not match the port on my vehicle.

    As of December 2016, the NZTA has recommended which two DC-rapid charging connectors should be provided on NZ rapid charging stations. These are CHAdeMO and CCS-Type 2. Stations that were [...]

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    0
    By Rachelle Tilsley
    In
    Posted 15 November 2017

    I didn’t purchase fobs but a charge has appeared on my credit card statement anyway.

    When you register a credit or debit card on your ChargeNet account, a pre-authorisation “hold” of $1 is placed onto your card.  This is normally released within 2-3 business days.

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    0
    By Rachelle Tilsley
    In
    Posted 10 November 2017

    Why does my Outlander cost so much to charge at your stations

    The DC compatible Outlander Phev charges slower given its smaller battery which makes it less cost effective to charge at our charging stations.

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    0
    By Rachelle Tilsley
    In
    Posted 10 October 2017

    I can’t start a charge

    Ensure your ChargeNet, ChargeNow or Unison PowerPark account has not been disabled due to non-payment. If it has, call ChargeNet for help. If the LED screen shows an error message, check FAQs or [...]

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    0
    By Rachelle Tilsley
    In
    Posted 10 October 2017

    The cable won’t release from my vehicle

    The station will not let you unplug while a charging session is in progress.  Ensure that the replace headset icon is flashing before unplugging.  CHAdeMO handset, press the grey button on the [...]

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    0
    By Rachelle Tilsley
    In
    Posted 9 October 2017

    No Power at The Strand charger, Tauranga

    Check that the RCD switch under the clear plastic cover is pushed into the UP position.

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