Faqs

As of December 2016, the NZTA has recommended which two DC-rapid charging connectors should be provided on NZ rapid charging stations. These are CHAdeMO and CCS-Type 2. Stations that were [...]

When you register a credit or debit card on your ChargeNet account, a pre-authorisation “hold” of $1 is placed onto your card.  This is normally released within 2-3 business days.

The DC compatible Outlander Phev charges slower given its smaller battery which makes it less cost effective to charge at our charging stations.

Ensure your ChargeNet, ChargeNow or Unison PowerPark account has not been disabled due to non-payment. If it has, call ChargeNet for help. If the LED screen shows an error message, check FAQs or [...]

The station will not let you unplug while a charging session is in progress.  Ensure that the replace headset icon is flashing before unplugging.  CHAdeMO handset, press the grey button on the [...]

Check that the RCD switch under the clear plastic cover is pushed into the UP position.