The screen is displaying ESTOP or err 188 and won’t start


We do ask that you do not use the Emergency knob unless there is a genuine emergency. If you are having difficulty unplugging your vehicle from the station, please phone 0800 2 CHARGE.

If the Emergency knob has been activated the error message ESTOP (or err 188) will show on the station screen. Reset it by turning the emergency knob to the right until it pops out. The charger will begin a five-minute countdown while it performs a self-diagnostic test. Then it will return to normal. While waiting please return the cable back into its pocket and don’t attempt to restart until the plugin icon is lit.