I can’t start a charge

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  1. Ensure your ChargeNet, ChargeNow or Unison PowerPark account has not been disabled due to non-payment. If it has, call ChargeNet for help.
  2. Check the LED screen for an error message. Call 0800 2 CHARGE if an error is displayed. (if ESTOP or ERR 188 is displayed read FAQ ESTOP.)

Veefil Stations

  1.  These are designed to time-out after 3 minutes. If necessary, reset the station by replacing the handset into the station pocket.
  2. Ensure your vehicle is turned off.
  3. Ensure both handsets are securely in their pockets before you start. Each station can only DC charge one vehicle at a time.
  4. Ensure only the first icon (plug-in to EV) is lit before plugging in.
  5. Snap the plug in securely and listen for it to click into place or beep. If you can’t physically plug in, check you have a compatible vehicle and check for damage on the handset. Call 08002CHARGE if you find anything amiss.
  6. If you successfully connect the station to your vehicle, the app symbol (second icon) and stop symbol will be lit. The station is now waiting for you to identify yourself. Do this by swiping your RFID fob over the app symbol or by remote starting.

ABB Stations

  1. Plug the appropriate handset into your vehicle firmly.
  2. Tap the touchscreen to wake it up
  3. Selecting either 1 CHAdeMO or 2 CCS according to your vehicle’s charging protocol
  4. Press start on the touchscreen or remote start with the ChargeNet NZ app or via the website
  5. Call O800 2 CHARGE if you still cannot start
Rachelle Tilsley
The cable won’t release from my vehicle
Why does my Outlander cost so much to charge at your stations