I didn’t purchase fobs but a charge has appeared on my credit card statement anyway.

When you register a credit or debit card on your ChargeNet account, a pre-authorisation “hold” of $3 is put onto your card account prior to it being accepted. You will, therefore, need to have at least this amount available on your card for your card to be accepted.

Under normal circumstances, banks should be releasing this hold as soon as the registration has been authorised. Occasionally banks are unable to release the hold immediately and it may reflect on your account for 1 – 7 days (depending on Bank of issue.) The “hold” will then automatically drop off your account and will not show on bank statements, provided the bank statement wasn’t issued during this process.

We apologise for any inconvenience this may cause, but this is a standard procedure utilised by credit card clearing houses and is similar to, but of far lesser dollar value than, the hold you get when using a credit card at self-service petrol stations.