The cable won’t release from my vehicle
The station is designed so that you cannot unplug while a charging session is in progress.
Charging must be stopped first. Ensure that the replace handset icon is lit on the station. Check if the red padlock symbol is lit on the control panel. If it is locked, then you will need to use your RFID fob to unlock the station before you can stop.
Troubleshooting
- Most times it is simply a matter of pausing for a few seconds and letting the station recognise that the charging session has finished.
- A few car models (mainly those with Type 2 ports) may require you to unlock the charging port from the vehicle dashboard or car keys before you can stop the charge.
- Try unlocking the doors of your vehicle (especially for eGolf)
- If using CHAdeMO handset, press the grey button on the top of the handset as you pull it out (Veefil stns) or for (ABB stns) push the release button forward until the green OK is covered.
- If you still can not stop the charge, please phone 0800 2 CHARGE (0800 2 24274) 24/7
- It should never be necessary to use the Emergency Stop Knob (ESTOP) to release your vehicle, but if all else fails, please reset the station before you leave by twisting the E-STOP to the right.
