When and how do I pay my account?

ChargeNet NZ uses Cybercom/Swipe HQ to process all their credit card transactions.

When setting up your ChargeNet account, you will be requested to submit your VISA or Mastercard details. This may be either a credit card or debit card. But please note there must be at least $3 credit available initially, for Swipe HQ to perform a test transaction. This test is reversed immediately and will not show on your credit card statement.

The billing period is from the 1st of the month until the last day of the month.

Before the 10th of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from accounts@charge.net.nz. This statement is your warning of how much your credit card/debit card will be charged.

Accounts are due on the 20th of each month. The ChargeNet accounts team will deduct the amount you owe from your nominated card automatically. You do not need to do anything other than ensuring your VISA or Mastercard is valid and has enough credit available for the 20th.

The actual date of billing may be a few days after the 20th, especially if the 20th falls on a weekend.

The line item in your credit card statement will look like SHQ*CHARGENET.