{"id":5864,"date":"2023-11-30T16:04:49","date_gmt":"2023-11-30T03:04:49","guid":{"rendered":"https:\/\/chargenet.studiopublica.co.nz\/?post_type=article&p=5864"},"modified":"2023-12-01T12:52:30","modified_gmt":"2023-11-30T23:52:30","slug":"introducing-customer-lead","status":"publish","type":"article","link":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/","title":{"rendered":"Introducing ChargeNet\u2019s Customer Lead"},"content":{"rendered":"
\n
\n

We are delighted to introduce a new addition to our team who will play a pivotal role in elevating your journey with us – Kerri Linderboom, our dedicated Customer Lead. This appointment is a significant development for our small but nimble team. It represents our commitment to enhancing our customers’ experience, with Kerri at the helm of our customer success efforts.<\/p>\n

In this role, Kerri will assess how we utilise our technologies to problem-solve and reduce customer pain points, all with the aim of ensuring that your interactions with ChargeNet are as seamless, efficient, and satisfying as possible.<\/p>\n

Kerri brings a wealth of experience and expertise to this newly established role. Her belief in the power of technology to enhance customer experiences perfectly aligns with ChargeNet’s mission to provide superior EV charging services. We asked Kerri to answer a few questions about herself and what she hopes to achieve in working with ChargeNet\u2019s customers.<\/p>\n

What does a Customer Lead do?<\/strong>
\nCustomer management, put simply, is about ensuring customers have everything they need to achieve long-term success with products and services. A significant part of this is pre-empting problems and finding opportunities to improve a customer\u2019s experience.<\/p>\n

What skills have you developed in your career that will help ChargeNet to provide an excellent customer experience?<\/strong>
\nThe skill that has been most useful to me throughout my career is empathy. Empathy is at the core of all customer-facing roles. It\u2019s about showing you care about the problem a customer is facing, or that we are preemptively looking at ways to solve it before it ever becomes a problem. This takes an average customer experience and elevates it to a great customer experience.<\/p>\n

How did you first learn about ChargeNet?<\/strong>
\nI’m at the consideration stage of purchasing an EV, and one of my biggest concerns heading into the decision was around range \u2013 would I need to give up long summer road trips? Then, a friend who is a passionate EV owner introduced me to ChargeNet and its network nationwide, which really helped to build my confidence in making a purchasing decision in terms of freedom of travel.<\/p>\n

What makes you most excited about working for ChargeNet?<\/strong>
\nI\u2019m most excited about the chance to work for an NZ-founded company that is solving issues that impact their customers\u2019 day to day lives.<\/p>\n

What opportunity are you most excited to sink your teeth into?<\/strong>
\nWith the industry rapidly evolving, I’m excited about the opportunity to understand the challenges that EV drivers face daily and how we can better serve these needs.<\/p>\n

What\u2019s your dream EV?<\/strong>
\nIf budget wasn\u2019t an option, I\u2019d be cruising around in a Mercedes EQA 350, with the sunroof pulled back to make the most of the summer Kiwi sunshine.<\/p>\n

What do you like to do outside of work?<\/strong>
\nOutside of work, you\u2019ll most likely find me in the kitchen. I love to bake! I make some killer Pasteis de Nata (Portuguese custard tarts).<\/p>\n

We are confident that Kerri’s appointment as our Customer Lead will lead to an even better charging experience for you and all ChargeNet customers. Please join us in welcoming her to the ChargeNet team. Should you have any questions, feedback, or simply want to say hello, feel free to reach out to Kerri via email at hello@charge.net.nz<\/a>.<\/p>\n <\/div>\n<\/section>\n\n","protected":false},"parent":0,"template":"","acf":[],"yoast_head":"\nIntroducing ChargeNet\u2019s Customer Lead - ChargeNet<\/title>\n<meta name=\"description\" content=\"December 2023 - We are delighted to announce the appointment of ChargeNet's first ever Customer Lead, Kerri Linderboom.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing ChargeNet\u2019s new Customer Lead\" \/>\n<meta property=\"og:description\" content=\"We are delighted to announce the appointment of our first-ever Customer Lead, Kerri Linderboom.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/\" \/>\n<meta property=\"og:site_name\" content=\"ChargeNet\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/charge.net.nz\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-30T23:52:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/11\/Introducing-ChargeNets-Customer-Lead-750x339.png\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"339\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ChargeNetNZ\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/\",\"url\":\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/\",\"name\":\"Introducing ChargeNet\u2019s Customer Lead - ChargeNet\",\"isPartOf\":{\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#website\"},\"datePublished\":\"2023-11-30T03:04:49+00:00\",\"dateModified\":\"2023-11-30T23:52:30+00:00\",\"description\":\"December 2023 - We are delighted to announce the appointment of ChargeNet's first ever Customer Lead, Kerri Linderboom.\",\"breadcrumb\":{\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/chargenet.studiopublica.co.nz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Introducing ChargeNet\u2019s Customer Lead\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#website\",\"url\":\"https:\/\/chargenet.studiopublica.co.nz\/\",\"name\":\"ChargeNet\",\"description\":\"Plug In. Charge On.\",\"publisher\":{\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/chargenet.studiopublica.co.nz\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#organization\",\"name\":\"ChargeNet\",\"alternateName\":\"ChargeNet NZ\",\"url\":\"https:\/\/chargenet.studiopublica.co.nz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/04\/og_chargenet.jpg\",\"contentUrl\":\"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/04\/og_chargenet.jpg\",\"width\":696,\"height\":696,\"caption\":\"ChargeNet\"},\"image\":{\"@id\":\"https:\/\/chargenet.studiopublica.co.nz\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/charge.net.nz\",\"https:\/\/x.com\/ChargeNetNZ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Introducing ChargeNet\u2019s Customer Lead - ChargeNet","description":"December 2023 - We are delighted to announce the appointment of ChargeNet's first ever Customer Lead, Kerri Linderboom.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Introducing ChargeNet\u2019s new Customer Lead","og_description":"We are delighted to announce the appointment of our first-ever Customer Lead, Kerri Linderboom.","og_url":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/","og_site_name":"ChargeNet","article_publisher":"https:\/\/www.facebook.com\/charge.net.nz","article_modified_time":"2023-11-30T23:52:30+00:00","og_image":[{"width":750,"height":339,"url":"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/11\/Introducing-ChargeNets-Customer-Lead-750x339.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@ChargeNetNZ","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/","url":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/","name":"Introducing ChargeNet\u2019s Customer Lead - ChargeNet","isPartOf":{"@id":"https:\/\/chargenet.studiopublica.co.nz\/#website"},"datePublished":"2023-11-30T03:04:49+00:00","dateModified":"2023-11-30T23:52:30+00:00","description":"December 2023 - We are delighted to announce the appointment of ChargeNet's first ever Customer Lead, Kerri Linderboom.","breadcrumb":{"@id":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/chargenet.studiopublica.co.nz\/article\/introducing-customer-lead\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/chargenet.studiopublica.co.nz\/"},{"@type":"ListItem","position":2,"name":"Introducing ChargeNet\u2019s Customer Lead"}]},{"@type":"WebSite","@id":"https:\/\/chargenet.studiopublica.co.nz\/#website","url":"https:\/\/chargenet.studiopublica.co.nz\/","name":"ChargeNet","description":"Plug In. Charge On.","publisher":{"@id":"https:\/\/chargenet.studiopublica.co.nz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/chargenet.studiopublica.co.nz\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/chargenet.studiopublica.co.nz\/#organization","name":"ChargeNet","alternateName":"ChargeNet NZ","url":"https:\/\/chargenet.studiopublica.co.nz\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/chargenet.studiopublica.co.nz\/#\/schema\/logo\/image\/","url":"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/04\/og_chargenet.jpg","contentUrl":"https:\/\/chargenet.studiopublica.co.nz\/content\/uploads\/2023\/04\/og_chargenet.jpg","width":696,"height":696,"caption":"ChargeNet"},"image":{"@id":"https:\/\/chargenet.studiopublica.co.nz\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/charge.net.nz","https:\/\/x.com\/ChargeNetNZ"]}]}},"_links":{"self":[{"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/article\/5864"}],"collection":[{"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/types\/article"}],"version-history":[{"count":24,"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/article\/5864\/revisions"}],"predecessor-version":[{"id":5911,"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/article\/5864\/revisions\/5911"}],"wp:attachment":[{"href":"https:\/\/chargenet.studiopublica.co.nz\/wp-json\/wp\/v2\/media?parent=5864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}