{"id":6159,"date":"2024-01-23T13:58:26","date_gmt":"2024-01-23T00:58:26","guid":{"rendered":"https:\/\/chargenet.studiopublica.co.nz\/?post_type=article&p=6159"},"modified":"2024-03-04T17:03:44","modified_gmt":"2024-03-04T04:03:44","slug":"chargenet-purchases-vectors-auckland-sites","status":"publish","type":"article","link":"https:\/\/chargenet.studiopublica.co.nz\/article\/chargenet-purchases-vectors-auckland-sites\/","title":{"rendered":"Customer Announcement – We’re adding 24 new Auckland-based EV-charging stations"},"content":{"rendered":"
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As of 8 March 2024, six additional public EV-charging sites join the list of acquired locations. Please click here for the full list of locations<\/a>.\u00a0<\/span><\/h3>\n

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We’ve got an important update for all of us in the EV community. We’ve added 24 EV-charging stations to the ChargeNet network through the purchase of Vector’s Auckland sites.<\/p>\n

As we welcome these stations to our network, our commitment remains unchanged – to grow the public fast-charging network so you can charge where and when you need to. We understand the importance of reliable service and are dedicated to delivering the great service drivers have come to rely on from ChargeNet.<\/p>\n

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What’s changing from 19 February or 8 March?<\/strong><\/h3>\n

\u26a1 24 additional charging points added, featuring both fast and AC chargers across Auckland.
\n\u26a1 To use the chargers, you can initiate and monitor sessions via your ChargeNet account, which is accessible after a quick sign-up<\/a> on our website or app.
\n\u26a1 The chargers will operate under a paid usage model, which allows us to maintain and operate the stations for Auckland’s growing EV community.
\n\u26a1 Enjoy 24\/7 customer support to ensure that you have a hassle-free experience.<\/span><\/p>\n

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Which Vector sites are affected?\u00a0<\/b><\/h3>\n

Only the chargers named in the announcement will transfer to ChargeNet ownership at this time. A small number of other Vector chargers not named in the announcement may transfer to ChargeNet in late February or March. There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate in the short term while Vector makes alternative arrangements. In the long term, Vector has finished its trial and so will no longer be providing free public EV charging.<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Site<\/strong><\/td>\nAddress<\/strong><\/td>\nCharging Type<\/strong><\/td>\nTariff<\/strong><\/td>\nIntroduced<\/strong><\/td>\n<\/tr>\n<\/thead>\n
Constellation Drive McDonalds<\/td>\n14-16 Constellation Drive, Rosedale 0632<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Greenlane McDonalds<\/td>\n320\/356 Great South Rd, Greenlane 1051<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Hobson St Substation<\/td>\n13 Hobson St, Auckland CBD 1010<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Newmarket Substation<\/td>\n1 Seccombes Road, Newmarket 1023<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Auckland Hospital<\/td>\n2 Park Road, Grafton 1023<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Aryeh (Piha Cafe)<\/td>\n20 Seaview Road, Piha 0772<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
MOTAT<\/td>\nStadium Road Western Springs 1022<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Vodafone Events Centre<\/td>\n770 Great South Rd, Wiri 2104<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n19 February 2024<\/td>\n<\/tr>\n
Auckland Airport Shopping Centre<\/td>\n1 John Goulter Drive, Airport Shopping Centre 2022<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n
Kumeu New World<\/td>\n110 Main Road, Kumeu, 0810<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n
Silverdale Kings Plant Barn<\/td>\n17 Hibiscus Coast Hwy, Silverdale 0993<\/td>\nDC<\/td>\n$0.80 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n
Oneroa, Waiheke<\/td>\n1 Weka Road, Oneroa, Waiheke Island 1081<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n
Kennedy Point, Waiheke<\/td>\n107 Donald Bruce Road, Surfdale, Waiheke Island 1081<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n
Surfdale, Waiheke<\/td>\n20B Hamilton Road, Surfdale, Waiheke Island 1081<\/td>\nAC<\/td>\n$0.40 \/ kWh<\/td>\n8 March 2024<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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What does this mean for you?\u00a0<\/b><\/h3>\n

The sites will transition to a paid model from 19 February or 8 March 2024. While this may present new considerations for some drivers, moving to paid usage enables the necessary investments to operate and maintain the stations, ensuring that they can effectively serve the growing number of EV drivers. If you already have a ChargeNet account, you’ll soon enjoy access to eight additional charging locations at convenient spots around the Auckland region. You don\u2019t need to take any extra steps, just look out for the new sites from 19 February or 8 March.<\/p>\n

For those without existing ChargeNet accounts, we have an easy sign-up process<\/a> and encourage you to get started before you need your next charge. Creating a ChargeNet account takes just a few minutes via our website or mobile app. Once you\u2019ve signed up, you\u2019ll be able to access the fast-charging network instantly.<\/p>\n

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A bit of backstory\u00a0<\/b><\/h3>\n

Vector deployed these public EV chargers as a trial in 2015 to study the demand and infrastructure needs to support a growing EV fleet. Now, with that trial complete and valuable insights gathered, Vector believes it\u2019s the right time to transfer the chargers to ChargeNet, which will integrate them into its established network.<\/p>\n

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Get where you\u2019re going, faster<\/b><\/h3>\n

The shift to ChargeNet\u2019s paid model comes with its benefits. It enables the necessary investments to operate and maintain the stations. By integrating them into the ChargeNet network and adopting a paid usage model, EV drivers can look forward to fair utilisation and potential site upgrades, which are key to enhancing and ensuring a considerate charging experience for all users.<\/p>\n

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24\/7 support and 100% part of the solution<\/b><\/span><\/h3>\n

Whether you\u2019re in search of helpful resources, user guides, or tools to maximise your charging experience, our Support Hub has got you covered. Dive into our extensive FAQ section or check out the live network status. You\u2019ll also find user guides and troubleshooting tips, all aimed at helping you make the most of your charging experience.<\/p>\n

All ChargeNet stations are backed by 24\/7 customer support, so any issues you face can be quickly resolved via our helpful customer support line at 0800 224 274.<\/p>\n

The team at ChargeNet see a future where EVs are the everyday normal and we\u2019re working to power that positive change. And an expanded charging network that\u2019s convenient and reliable is key to achieving that vision. So Auckland EV drivers\u2014get ready to charge up at more ChargeNet locations across the city.<\/p>\n

Please visit charge.net.nz\/auckland<\/a> for more information or <\/span>reach out<\/span><\/a> with any of your questions or concerns about this transition and the team will be happy to help.\u00a0<\/span><\/p>\n

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Your questions about the transition answered<\/h3>\n \n <\/div>\n
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\n Are there any discounts for off-peak charging or special promotions?
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While we do not offer any discounted rates, we do have Partner Billing, where your ChargeNet account billing is managed through your preferred billing partner. Take a look at our partners https:\/\/support.charge.net.nz\/support-hub\/who-are-your-current-billing-partners<\/a>.<\/span><\/p>\n <\/div>\n <\/div>\n

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\n What happens if I encounter any issues, emergencies or difficulties during the transition phase?
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If you require further assistance, please do not hesitate to reach out to us at 0800 224 274 or drop us a message via our Contact<\/a> page. All ChargeNet stations are backed by 24\/7 customer support, so any issues you face can be quickly resolved via the ChargeNet customer support line.<\/p>\n <\/div>\n <\/div>\n

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\n Why is ChargeNet charging for the use of these charging stations?
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We’re committed to the ongoing investment in the public EV charging network and ensuring a positive outcome for all EV drivers.\u00a0The transition to ChargeNet’s paid model comes with its benefits. It enables the necessary investments to operate and maintain the stations, which will ensure that they can effectively serve the growing number of EV drivers in Auckland.\u00a0We want to encourage efficient and fairer utilisation of the charging sites that will ease congestion and help improve the customer experience. By integrating them into the ChargeNet network and adopting a paid usage model, EV drivers in Auckland can expect fair utilisation and turnover of charging points. It’s key to an enhanced and considerate charging experience for all users.<\/p>\n <\/div>\n <\/div>\n

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\n Does this mean Vector\u2019s chargers won\u2019t be free anymore?
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As a dedicated EV charging provider, ChargeNet will operate these chargers in a similar way to the other chargers on our network, with competitive pricing, on-call support and regular servicing. The practical considerations of operating these chargers necessitate a shift towards a paid usage model in a competitive market. This transition facilitates growth, the expansion of charging points, and equitable utilisation.<\/span><\/p>\n <\/div>\n <\/div>\n

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\n How do I create a ChargeNet account?
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Creating a ChargeNet account is simple, free and takes just a few minutes. Once you\u2019ve signed up<\/a>, you\u2019ll be able to access the rapid charging network instantly and enjoy easy billing and payment.<\/p>\n

To create your account click the \u2018Sign Up<\/a>\u2019 button, enter your details, add your credit or debit card, and you\u2019re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
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\n How will my charging experience change with ChargeNet compared to Vector?
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From the 19 February 2024 you will need to have an account with ChargeNet to use these sites. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you\u2019ve signed up, you\u2019ll be able to access the rapid charging network instantly and enjoy easy billing and payment. This also means that you will have access to around the clock support if you need any further assistance.
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\n Which charging stations will move to the ChargeNet network?
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Only the chargers named in the announcement will transfer to ChargeNet ownership at this time. A small number of other Vector chargers not named in the announcement may transfer to ChargeNet in late February or March. There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate to operate in the short term while alternative arrangements are made.\u00a0<\/span>Please visit the page below to understand which sites are joining the ChargeNet network.<\/p>\n

https:\/\/charge.net.nz\/article\/chargenet-purchases-vectors-auckland-sites\/<\/a><\/p>\n <\/div>\n <\/div>\n

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\n Who is ChargeNet?
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With a nationwide EV charging network and more than eight years experience, ChargeNet is New Zealand\u2019s leading provider of EV charging solutions.<\/span><\/p>\n

We\u2019re committed to driving New Zealand\u2019s electric vehicle future with a network of reliable and accessible rapid and hyper-rapid charging stations nationwide.<\/p>\n

You can learn more about our organisation here: https:\/\/charge.net.nz\/about\/<\/a><\/p>\n <\/div>\n <\/div>\n

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\n Will ChargeNet upgrade these sites?
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ChargeNet will be assessing potential upgrades to these sites. Initially, we will be upgrading existing AC chargers to newer hardware. <\/span><\/p>\n <\/div>\n <\/div>\n

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\n Will this affect my ChargeNet account?
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If you\u2019re already a ChargeNet account holder, you\u2019ll now have access to 12 additional charging points, featuring both fast and AC chargers across Auckland from 19 February 2024.<\/span><\/p>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n <\/section>\n