{"id":25,"date":"2022-11-03T19:55:17","date_gmt":"2022-11-03T19:55:17","guid":{"rendered":"http:\/\/local.chargenet.test\/?page_id=25"},"modified":"2023-12-12T15:48:14","modified_gmt":"2023-12-12T02:48:14","slug":"support","status":"publish","type":"page","link":"https:\/\/chargenet.studiopublica.co.nz\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n
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Visit our Support Hub<\/h1>\n\n <\/div>\n
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\n Need a hand? Our Support Hub is here to help and get you back on the road as quickly as possible. <\/div>\n \n\n
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Whether you’re in search of helpful resources, user guides, or tools to maximise your charging experience, we’ve got you covered. Dive into our extensive FAQ section, which covers a wide range of topics, from EV charging fundamentals to insights into our network and services. You’ll also find comprehensive user guides, troubleshooting tips, and up-to-date information about our charging stations, all aimed at helping you make the most of your charging experience.<\/p>\n <\/div>\n\n

\n\n \n <\/i>\n Support Hub <\/a>\n \n \n <\/i>\n Contact Us <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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\n Customer Care Team <\/div>\n
\n Our customer care team operates 24\/7, so we\u2019re always here when you need us. <\/div>\n
\n \n +\n 0800 224 274 <\/a>\n <\/div>\n <\/div>\n
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\n Find a charger <\/div>\n
\n We give drivers a convenient and reliable EV charging network throughout New Zealand. <\/div>\n
\n \n +\n Find a Charger <\/a>\n <\/div>\n <\/div>\n
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\n Network Status <\/div>\n
\n We monitor our charging stations 24\/7 to keep our stations operational for our customers. <\/div>\n
\n \n +\n Network Status <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n Our customer care team operates 24\/7, so we\u2019re always here when you need us. <\/div>\n
\n \n +\n 0800 224 274 <\/a>\n <\/div>\n <\/div>\n
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\n We give drivers a convenient and reliable EV charging network throughout New Zealand. <\/div>\n
\n \n +\n Find a Charger <\/a>\n <\/div>\n <\/div>\n
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\n We monitor our charging stations 24\/7 to keep our stations operational for our customers. <\/div>\n
\n \n +\n Network Status <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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<\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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Simple, free and easy<\/h2>\n\n <\/div>\n
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\n Creating a ChargeNet account is simple, free and takes just a few minutes. Once you\u2019ve signed up, you\u2019ll be able to access the fast charging network instantly and enjoy easy billing and payment. <\/div>\n \n\n
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To create your account click the \u2018Sign up\u2019 button. Next, enter your details and add your credit or debit card, and you\u2019re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.<\/p>\n <\/div>\n\n

\n\n \n <\/i>\n Sign up <\/a>\n \n \n <\/i>\n Login <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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EV Fast Charging Stations: How to use them and what to expect<\/h2>\n \n \n
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If you\u2019re considering an electric vehicle, you may have some questions about your first charging session, but we have great news: it\u2019s a lot simpler than you may think. In this guide, we\u2019ll provide you with all the information you need to know before your first EV charging session, so you can enjoy a smooth and stress-free charging experience. By the end, you\u2019ll be ready to hit the road with confidence.<\/p>\n <\/div>\n\n

\n \n <\/i>\n How to charge <\/a>\n \n <\/div>\n\n <\/div>\n <\/div>\n
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Troubleshooting<\/h1>\n\n <\/div>\n
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We understand that sometimes the best way to tackle a problem is by troubleshooting it yourself, as it helps you gain the confidence and skills to handle similar issues in the future. That’s why we’ve put together a handy troubleshooting guide that you can turn to whenever something doesn’t quite go according to plan. It’s always here to lend a helping hand.<\/p>\n <\/div>\n\n

\n\n \n <\/i>\n View here <\/a>\n \n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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ChargeNet Fobs <\/div>\n \n

What is an RFID fob?<\/h2>\n \n \n
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You can start a charging session using a ChargeNet RFID fob. Fobs are much like key transmitting your account details and activating the charging section. You can order and register your fob through your account, or by visiting our ordering page.<\/p>\n <\/div>\n\n

\n \n <\/i>\n Order Your Fob Today <\/a>\n \n <\/i>How to Charge<\/a>\n <\/div>\n\n <\/div>\n <\/div>\n
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Frequently Asked Questions<\/h3>\n \n <\/i>More FAQs <\/a>\n <\/div>\n
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\n Do I need an account to use the ChargeNet network?
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\n Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you\u2019ve signed up, you\u2019ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the \u2018Sign Up\u2019 button. <\/div>\n <\/div>\n
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\n How do I create a ChargeNet account?
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Creating a ChargeNet account is simple, free and takes just a few minutes. Once you\u2019ve signed up, you\u2019ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the \u2018Sign Up<\/a>\u2019 button. Next, enter your details and add your credit or debit card, and you\u2019re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.<\/p>\n <\/div>\n <\/div>\n

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\n How do I start a charging session?
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We offer multiple ways to start a charging session. You can charge in one of the following ways:<\/p>\n

Remotely via the app or start charge<\/a> page:<\/strong>
\nYou can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.<\/p>\n

By RFID fob:<\/strong>
\nYou can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.<\/p>\n

If you need additional support:<\/strong>
\nYou can phone our 24\/7 support line on 0800 224 274 and we can activate the charging station for you.<\/p>\n <\/div>\n <\/div>\n

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\n How do I pay for my charging session?
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To start a charging session you will need to create a ChargeNet account (sign up here<\/a>). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement\/invoice for your previous month\u2019s charging. Please ensure that your email system will accept emails from noreply@charge.net.nz and your account has an up-to-date credit or debit card to ensure your account stays active.<\/p>\n <\/div>\n <\/div>\n

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\n Where can I find a ChargeNet charging station?
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The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the\u00a0ChargeNet map<\/a>.<\/p>\n <\/div>\n <\/div>\n

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\n How do I use a ChargeNet charger?
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To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.<\/p>\n

Please ensure that your EV is turned off as some will not initiate a charge while switched on.<\/p>\n

If in doubt, the instructions are printed on the front panel of each of our chargers.<\/p>\n

If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.<\/p>\n

On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.<\/p>\n

Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.<\/p>\n

To learn more about EV Fast Charging Stations and how to use them, check out this article<\/a>.<\/p>\n <\/div>\n <\/div>\n

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\n How much does it cost to charge an EV?
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Prices are set at a charging station level. For a full list of current charging rates please refer to the\u00a0map<\/a>\u00a0or\u00a0download the ChargeNet app<\/a>.<\/p>\n <\/div>\n <\/div>\n

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\n Is there a ChargeNet app?
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Yes! This is available to download for free from the\u00a0iOS App Store<\/a>\u00a0or\u00a0Google Play Store<\/a>.<\/p>\n <\/div>\n <\/div>\n \n <\/i>More FAQs <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n