{"id":3,"date":"2022-11-03T02:53:01","date_gmt":"2022-11-02T13:53:01","guid":{"rendered":"http:\/\/local.chargenet.test\/pddm\/?page_id=3"},"modified":"2023-05-24T12:22:05","modified_gmt":"2023-05-24T00:22:05","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/chargenet.studiopublica.co.nz\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
\n
\n

ChargeNet NZ Limited and its related companies and affiliates (\u201cwe<\/strong>\u201d, \u201cus<\/strong>\u201d, \u201cour<\/strong>\u201d) is committed to protecting and respecting your privacy.<\/p>\n

This privacy policy sets out the basis on which we will collect, store, use and share your personal information.<\/p>\n

Capitalised terms used in this privacy policy that are not defined in this policy will have the meaning given to them in the ChargeNet NZ User Terms and Conditions, which can be accessed at www.charge.net.nz\/terms-conditions<\/a>.<\/p>\n

In this privacy policy, \u201cpersonal information<\/strong>\u201d means information about an identifiable individual. For example, this type of information includes your name and contact details.<\/p>\n

This privacy policy applies to all of our products and services, including the Vehicle Charging Services and the Platform.<\/p>\n

Your use of the Vehicle Charging Services and\/or the Platform indicates your authorisation for us to collect, use, store and share your personal information in accordance with this privacy policy. We manage your personal information in accordance with the Privacy Act 2020.<\/p>\n

<\/h3>\n

 <\/p>\n

Collection of personal information and data<\/h3>\n

 <\/p>\n

Collection<\/em><\/strong><\/p>\n

We may collect personal information from you when you communicate or interact with us such as when you:<\/p>\n

\u25cf make enquiries about us, our products and services or contact us for any other reason so that we can process, deal with, and respond to your queries or other issues including any complaints;
\n\u25cf use or register an account with us on our Website or via the ChargeNet App;
\n\u25cf use or otherwise access our services, including requesting any Token;
\n\u25cf enter a Premises, through the use of closed-circuit television (\u201cCCTV<\/strong>\u201d);
\n\u25cf contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs;
\n\u25cf register a product you have purchased or subscribe to any of our services;
\n\u25cf register for and attend any of our events;
\n\u25cf make applications for prospective employment and contracting opportunities with us; or
\n\u25cf subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions, customer research or promotions.<\/p>\n

We will usually only collect personal information directly from you. We may also collect personal information about you from a third party source that you have authorised (including any person that has linked you to their Account for the purposes paying for the Vehicle Charging Services you use) or as otherwise permitted by law.<\/p>\n

 <\/p>\n

Personal information we collect about you<\/em><\/strong><\/p>\n

We may collect the following personal information about you:<\/p>\n

\u25cf your name;
\n\u25cf who you work for, and your job function or department;
\n\u25cf your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for);
\n\u25cf information about you that you give us by communicating with us by phone, by email, via the Website and\/or the ChargeNet App, via social media or otherwise, including information you give us or that we obtain when you use the Vehicle Charging Services and\/or any part of the Platform, enquire about a product or service, place an order, enter a competition, promotion or survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for;
\n\u25cf information relating to transactions with us involving you or the company you work for (for example, details of goods or services that we have supplied to, or obtained from, you or the person you work for);
\n\u25cf credit card and payment information;
\n\u25cf the make and model of your electric vehicle(s);
\n\u25cf charging network data in connection with your use of the Vehicle Charging Services, such as charging session date, Charge Station used, start time, end time, duration, energy dispensed, charging port identifer, total fees associated with each charging session, pricing policy applied, Token card identifier, vehicle identifier, power cycle patterns, current and voltage;
\n\u25cf your image and\/or vehicle number plate in the event CCTV cameras are used in connection with the Vehicle Charging Services;
\n\u25cf other information relating to you which it is necessary for us to process an order to enter into or perform a contract with you or the company you work for; and
\n\u25cf information about events to which you or your colleagues are invited, and your personal information and preferences to the extent that this information is relevant to organising and managing those events (for example, your dietary requirements).<\/p>\n

 <\/p>\n

Log Data<\/em><\/strong><\/p>\n

Like many site operators, we collect information that your browser, or the ChargeNet App, sends whenever you visit the Website, the ChargeNet App or other parts of the Platform (\u201cLog Data\u201d). This Log Data may include information such as your computer\u2019s Internet Protocol address, browser type, browser version, your mobile phone device identifier, operating system and version, the pages of the Website and\/or the parts of the ChargeNet App that you visit, the time and date of your visit, the time spent on those pages, parts and other statistics. In addition, we may use third party services such as Marketing Automation Platform tracking code and Google Analytics to collect, monitor and analyse this data.<\/p>\n

 <\/p>\n

Cookies<\/em><\/strong><\/p>\n

A cookie is a small data file, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer\u2019s hard drive. Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Website.<\/p>\n

 <\/p>\n

What happens if you do not provide personal information?<\/em><\/strong><\/p>\n

If you do not provide your personal information as we have requested, we may be unable to provide you with the Vehicle Charging Services and\/or you may not be able to use all parts of the Platform.<\/p>\n

<\/h3>\n

 <\/p>\n

Collection of personal information and use<\/h3>\n

 <\/p>\n

We collect and use your personal information to provide you with the Vehicle Charging Services. Some of the things we use your personal information for in relation to this are:<\/p>\n

\u25cf to contact or identify you;
\n\u25cf to provide you with content that you have requested from us;
\n\u25cf to set up and administer your Account;
\n\u25cf to set up and administer any loyalty programme (run by us or one of our loyalty partners) that you have joined or wish to join;
\n\u25cf billing you (unless you pay by another agreed method) and collecting any debt owed to us by you;
\n\u25cf to provide information to you about other websites, products and services, which we consider may be of interest to you (but if you ask us not to provide you this information we will comply with your request);
\n\u25cf evaluating and improving our customer service;
\n\u25cf protecting and enforcing our rights as part of our relationship with you;
\n\u25cf cyber security and information assurance purposes;
\n\u25cf complying with applicable laws;
\n\u25cf conducting market research, data processing and statistical analysis activities; and\/or
\n\u25cf any other purpose(s) authorised by you.<\/p>\n

We may use information collected through our CCTV cameras for several reasons:<\/p>\n

\u25cf detecting, deterring, and preventing criminal or offensive behaviour at Charging Stations and\/or Premises;
\n\u25cf monitoring the safety and security of our staff, our customers and the Premises; and\/or
\n\u25cf completing incident investigations.<\/p>\n

In addition, we may also use personal information in an anonymised aggregated form, to carry out analysis of our products, services and customer interactions.<\/p>\n

We and our agents may send you marketing messages, electronic or otherwise, about (among other things) our rewards, special offers, competitions and other promotions, and those of our agents or third parties which we consider may be of interest to you. You may unsubscribe from receiving marketing messages from us and our agents at any time through the ChargeNet App, getting in touch via our \u2018Contact Us\u2019 webpage, or using the unsubscribe facility located in the relevant marketing communication. Once we receive your request, we will take you off our marketing list.<\/p>\n

We may send you service related messages that we deem essential to provide the Vehicle Charging Services to you. You cannot opt out from receiving these, for example SMS or push notifications about the status of your use of the Vehicle Charging Services and the Charges.<\/p>\n

<\/h3>\n

 <\/p>\n

Storage of personal information<\/h3>\n

We will store your personal information we collect from you in accordance with our obligations under the Privacy Act 2020 and will take reasonable steps to ensure the security of your personal information. Your personal information may be stored on servers owned by our computing infrastructure provider(s), under an account we control.<\/p>\n

<\/h3>\n

 <\/p>\n

Disclosure of personal information<\/h3>\n

 <\/p>\n

We may use your personal information for the purposes set out above in this privacy policy. As part of this use of your personal information, we may disclose your personal information to the following third parties:<\/p>\n

\u25cf our related companies and affiliates;
\n\u25cf owners of Charge Stations and\/or Premises which you are authorised to use;
\n\u25cf anyone paying for your use of the Vehicle Charging Services;
\n\u25cf third party contractors and providers of goods and services, such as courier and delivery companies, marketing and promotion companies, training and training certification agencies and business support services like storage and handling of documents and data, call centre and information technology service providers;
\n\u25cf anyone who is a joint customer or has authority on your account;
\n\u25cf third parties we partner with to provide services or other offerings (including, for example, roaming arrangements whereby you are permitted to use the Charge Stations of other providers of electric vehicle services);
\n\u25cf market research companies who undertake customer surveys for us;
\n\u25cf professional service firms providing services to us, such as legal or accountancy services; or
\n\u25cf others where required by law.<\/p>\n

We will not otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.<\/p>\n

 <\/p>\n

Overseas Disclosures<\/em><\/strong><\/p>\n

If one or more of the third parties, related companies or affiliates referred to above is located overseas, disclosure may occur outside New Zealand to those parties.<\/p>\n

When we disclose your personal information overseas, we will only do so in accordance with the Privacy Act 2020 and take all reasonable measures to ensure that your information is held, managed and accessed in accordance with appropriate standards for the handling of personal information.<\/p>\n

<\/h3>\n

 <\/p>\n

Accessing and correction of personal information<\/h3>\n

 <\/p>\n

You may request access to the personal information we hold about you, or request that we update or correct any personal information we hold about you by setting out your request in writing and sending it to us at info@charge.net.nz or via the ChargeNet App.<\/p>\n

We will review your request as soon as reasonably practicable and in accordance with applicable laws. If we are unable to give you access to the information you have requested, we will give you reasons for this decision in accordance with the requirements of the Privacy Act 2020 when we respond to your request.<\/p>\n

<\/h3>\n

 <\/p>\n

How long we keep your personal information<\/h3>\n

 <\/p>\n

We will only keep your personal information for as long as we require it for the purpose for which it was collected. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation.<\/p>\n

<\/h3>\n

 <\/p>\n

Change of ownership<\/h3>\n

 <\/p>\n

In the event of a change of ownership of all or a portion of our company, the business and\/or the Platform, your personal information may be transferred to the new owner so that the company, business and\/or the Platform (and our related companies and affiliates) can continue operations.<\/p>\n

<\/h3>\n

 <\/p>\n

Changes to this privacy policy<\/h3>\n

 <\/p>\n

We may modify, amend, change or replace any of the terms, conditions or provisions of this privacy policy from time to time, and will notify you of any changes by posting the updated version on the Website. It is your responsibility to check this privacy policy periodically for changes.<\/p>\n

Your continued use of the Vehicle Charging Services and\/or the Platform following notification of any changes to this privacy policy will be taken as acceptance of those changes.<\/p>\n

<\/h3>\n

 <\/p>\n

Contact us<\/h3>\n

 <\/p>\n

If you have any questions, comments or concerns about our privacy policy, please contact us<\/a>.<\/p>\n

You may also contact us in writing at ChargeNet, 6b Piermark Drive, Rosedale, Auckland, 0632, New Zealand, by phone at 0800 224 274 or by email at info@charge.net.nz<\/a>.<\/p>\n

 <\/p>\n

 <\/p>\n

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