We’ve updated ChargeNet’s Vehicle Charging Services Terms and Conditions and Privacy Policy to reflect improvements to our services, as well as to provide greater transparency around our offering.
These updates will take effect on 3 April, 2025. You can review the updated Terms and Conditions and Privacy Policy here and here.
Below is a summary of the most significant changes:
Terms and Conditions –
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- Session information: We’ve introduced provisions that clarify the information we share during and after a charging session, our right to decline payments via credit or payment cards in certain circumstances, and updates to our refund policy.
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User Type clarifications: We’ve provided clearer distinctions between the different types of ChargeNet users, including:
- Individual user accounts
- Fleet customer accounts
- Member profiles (which exist within fleet customer accounts). Each user type has distinct rights and obligations.
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User Type clarifications: We’ve provided clearer distinctions between the different types of ChargeNet users, including:
We have made several additional updates, including changes to the liability regime and your obligations regarding the use of vehicle charging services.
Privacy Policy –
We’ve updated the ChargeNet Privacy Policy. Updates include:
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- Collection of payment information: ChargeNet may collect credit card details, payment information, and other cardholder data to manage and facilitate payments.
- Identity verification: ChargeNet may collect personal information to confirm cardholder authenticity.
Additionally, we have clarified other parts of our Privacy Policy to enhance transparency and ensure our customers clearly understand how their information is handled
Your continued use of charge.net.nz or ChargeNet’s services from that the above date of 3 April, 2025 will constitute your acceptance of these changes. Both the Terms and Conditions and Privacy Policy will remain accessible at any time via the link in the footer of our homepage.
If you have any questions, visit us online or contact our support centre at 0800 224 274.