If you’re considering an electric vehicle, you may have some questions about your first charging session, but we have great news: it’s a lot simpler than you may think. In this guide, we’ll provide you with all the information you need to know before your first EV charging session, so you can enjoy a smooth and stress-free charging experience. By the end, you’ll be ready to hit the road with confidence.
With more than 280 fast-charging charging (and expanding),
we’ve got you covered.
Not sure how to plug in our chargers to your EV, don’t worry support is on
hand, its our objective to make charging easy and accessible.
Get started via the app, QR code or your ChargeNet fob.
Don’t have one? Order yours today.
You can monitor the progress of your charging session from via our handy app.
Download appMove your car as soon as you’re done to enable others to charge and enjoy your journey.
We hope to see you again soon.
You’ve been plugging in your mobile phone and your laptop for years. It’s probably comforting to know that plugging in your electric vehicle (EV) is not much different. Most people find it easier than refueling with petrol, once they know what to do. And it’s certainly less messy—no worries about spilling fuel, putting petrol into a diesel tank or remembering the difference between premium and super.
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from noreply@charge.net.nz and your account has an up-to-date credit or debit card to ensure your account stays active.
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
Prices are set at a charging station level. For a full list of current charging rates please refer to the map or download the ChargeNet app.
Yes! This is available to download for free from the iOS App Store or Google Play Store.
