Over the last two weeks, the ChargeNet team has been working through the ongoing challenges of COVID-19 on our network and anticipating what was likely to happen when we change to Alert levels 3 or 4.
We provide critical infrastructure and are depended upon to facilitate your travel. Whilst that travel will now be curtailed for many of us in the coming weeks, a significant number of EV owners work in essential services that will remain operating even at Level 4 including health workers, supermarket workers, and home delivery drivers.
Our systems, being cloud based, mean that we can continue to monitor and maintain the network. Our 24/7 0800 2 CHARGE (0800 2 242 743) emergency support line will still be available as always.
What may change temporarily is the ability for us to undertake repair of chargers or install new chargers. We will continue to make any repairs with the assistance of our field support suppliers, but repair times may be impacted.
We will keep Network Status Page, Map and App fully updated of any outages and the likelihood of how long these will last. RFID fob deliveries will also be impacted during this time, and we urge you to download the app, or use the website to manage your charging sessions.
ChargeNet was founded, and has grown, in a spirit of collaboration and partnership. Let us all work together to keep positive in these challenging times.