Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment.
To create your account visit charge.net.nz and click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices
How to charge
While at first glance, a rapid charger might seem high-tech, rest assured they’re quite straightforward. You’ll find a few types of chargers across our network, but they all work similarly. If you need a hand learning the ropes, please visit our support area.
- Find a charging station
- Plug in your vehicle
- Start your session via the app, QR code or fob
- Monitor your charging session via the app
- Unplug and move your car as soon as you’re done to avoid overstaying fees
Starting a charging session is easy via the ChargeNet app, our website, or using your RFID fob. You can order and register your ChargeNet RFID through your account. Simply visit our ordering page and place an order, or follow the instructions below;
- Log in to your account
- From the menu, select RFID fobs
- Choose to order new or register existing
- If registering an existing RFID fob, enter the code
on the back of your new RFID fob
- Hit register and your RFID fob is ready to go
Frequently Asked Questions
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
We offer multiple ways to start a charging session. You can charge in one of the following ways:
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If your mobile number is registered to your account, you may also text the word CHARGE and the key number printed on each charger to 226. Once the charger is activated, the start button will light and you can charge as normal. NB: some of our older stations do not offer this option.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from firstname.lastname@example.org and your account has an up-to-date credit or debit card to ensure your account stays active.
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
To use the ChargeNet stations, you just plug in, swipe your RFID Fob, or activate via the app, and press start. Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
At a ChargeNet DC rapid charger, you can usually expect to add about a 100 km range in 15 – 30 minutes. The two main variables* are: how many kW you want, and what type of connection your EV will use. You can stop a charge at any time if you need to get going. You can learn more about this subject here.
Our objective is to make charging easy and accessible. To us, this means delivering straightforward charging technology that allows electric vehicle drivers to travel across the country with confidence and ease. On this page, you’ll find a collection of resources and articles about electric vehicle charging that will help you if you own or are planning on owning an EV.
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