Frequently Asked QuestionsMore FAQs
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
ChargeNet has installed rapid and hyper-rapid charging stations throughout the country. With a network of more than 250 strategically positioned rapid charging stations (and expanding), we give EV drivers a convenient and reliable EV charging network throughout New Zealand. From Cape Reinga to Bluff, we’ve got you covered.
Waka Kotahi NZ Transport Agency has also been busy putting up the official EV charger sign along the main state highways. While they are fantastic, they are only any use if you drive past one. Fortunately, there are several other methods to find our stations.
Both the ChargeNet app and the ChargeNet website have a map of New Zealand showing all our chargers and which ones are busy or down for maintenance. Zoom in to see the detail, or click on a station for the address. If accessing the map on our website, you can use the filter to customize the map to suit you by removing all the AC chargers from the map or removing the chargers that are planned but not yet up and running. If using the app on the go, it will automatically find the closest ChargeNet station.
Some EVs are equipped with onboard navigation systems that give directions to the closest charger when your battery is getting low. In other EVs, you can programme your favourite charging stations into your nav system.
Both Google and Apple maps have most of our charging stations listed. Be aware that newer stations may not be listed on these apps yet.
Third-party apps like Plugshare and PowerTrip are searchable databases of all available chargers. We recommend you create an account and enter your EV details. That way, you can easily search for the chargers that your EV can use. Be a good Plugshare citizen and log in when you are charging. It helps the following driver know the charger is working and available.
We don’t print directories of our chargers because we are constantly adding more charge points and stations to our network.
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from firstname.lastname@example.org and your account has an up-to-date credit or debit card to ensure your account stays active.