Frequently Asked QuestionsMore FAQs
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
Both the ChargeNet app and the ChargeNet website feature a map of New Zealand showing all our chargers, live availability and maintenance status. You can zoom into a station to view more details and click on a specific station to find the address. On our website, there’s also a customisable filter enabling you to select AC or DC chargers, and to filter out planned chargers that aren’t yet up and running. If you’re using the ChargeNet app, you’ll automatically be shown your nearest ChargeNet charging station.
Some EVs are equipped with onboard navigation systems that give directions to the closest charger when your battery is getting low. In other EVs, your can programme your favourite charging stations into your nav system.
Both Google and Apple Maps have most of our charging stations listed, but be aware some of our newer stations may not be listed on these apps yet.
Third-party apps like Plugshare and PowerTrip contain searchable databases of all available chargers. We recommend you create an account and enter the details of your EV, which will enable you to search for compatible chargers. It’s good practice to log into PlugShare when you start charging, as it helps other drivers see the charger is working and available.
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from email@example.com and your account has an up-to-date credit or debit card to ensure your account stays active.