We’re here to ensure your EV charging experience is smooth and hassle-free. Whether you’re a seasoned driver or new to EVs, explore our resources below or contact our customer care team for assistance. Your seamless charging journey starts here.
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Frequently Asked Questions
More FAQs
Do I need an account to use the ChargeNet network?
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
How do I create a ChargeNet account?
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
How do I start a charging session?
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
Where can I find a ChargeNet charging station?
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
How do I use a ChargeNet charger?
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
How much does it cost to charge an EV?
Prices are set at a charging station level. For a full list of current charging rates please refer to the map or download the ChargeNet app.
Is there a ChargeNet app?
Yes! This is available to download for free from the iOS App Store or Google Play Store.
Visit our Support Hub
Need a hand? Our Support Hub is here to help and get you back on the road as quickly as possible.
Whether you’re in search of helpful resources, user guides, or tools to maximise your charging experience, we’ve got you covered. Dive into our extensive FAQ section, which covers a wide range of topics, from EV charging fundamentals to insights into our network and services. You’ll also find comprehensive user guides, troubleshooting tips, and up-to-date information about our charging stations, all aimed at helping you make the most of your charging experience.
Electrify Your Fleet
Each business has specific charging needs. Get in touch with us to explore how ChargeNet can help support your fleet.
Suggest a Location
Do you have an idea for a great location for a new charging point? Let us know where you’d like to see more charging.
Commercial Solutions
Learn about our flexible EV charging solutions for businesses and speak with an expert.
Each business has specific charging needs. Get in touch with us to explore how ChargeNet can help support your fleet.
Do you have an idea for a great location for a new charging point? Let us know where you’d like to see more charging.
Learn about our flexible EV charging solutions for businesses and speak with an expert.
Don’t see what you’re looking for?
Fill out this form, and we will get back to you shortly. For urgent charging issues, please call our 24/7 customer care team at 0800 224 274. We’re always here when you need us.