The new pricing tariffs fit into three categories: AC charging, Destination charging, and En route charging. The new tariff structure will see slower-charging vehicles avoid paying higher costs resulting from their need for longer dwell times, while there would be an adjustment to tariffs for faster infrastructure – reflecting the larger investment required to install and maintain it.
AC chargers – which are typically installed in areas where EVs will dwell for long periods, such as public carparks, workplaces, and streetside parking, would attract the lowest tariffs. Our tariffs in this category have not changed.
Destination chargers – such as those installed at supermarkets – attract a higher tariff, and 25kW, 50kW, and 75kW chargers are going to be consolidated under this category into one single tariff group. This will make it simple for customers to know what to expect when they use our chargers.
En route chargers – hyper-rapid charging points located on motorways, expressways, and highways – incur the highest tariff. We believe this presents a realistic sense of value to the customer, and they also better reflect the business’ operational costs.
The pricing changes will be introduced at all ChargeNet owned charge points and some of the independent charging sites within the ChargeNet network. To view the full list, please click here and please check the ChargeNet map for applicable tariffs.
In addition to the new tariffs, we will introduce idle fees on our rapid and hyper-rapid charge points over the coming months. An idle fee is a $1 per-minute charge if your EV remains connected to the charger five minutes after your charging session has ended.
This has been overwhelmingly supported by your feedback and a shared desire to get people moving once they have finished charging to reduce queueing and create a better experience for all drivers. To avoid idle fees, we recommend using the ChargeNet app so that you can monitor your session remotely.
In the years ahead we are committed to installing many more charging points across the country, including 50kW, 75kW, 150kW and 300kW rapid and hyper-rapid charging points, to support the country’s transition to a net zero emissions economy. Read more about these plans.
It was important to us to provide our customers with as much notice as possible regarding these changes. If you’d like to chat, please get in touch.
We appreciate your ongoing support.