Customer Announcement – We’re adding 12 new Auckland-based EV-charging stations

ChargeNet to take over Vector EV-charging stations in Auckland

We’re adding 12 new EV-charging stations through the purchase of Vector’s Auckland sites

 

12 February 2024 – We’ve got an important update for all of us in the EV community. We’ve added 12 new EV-charging stations to the ChargeNet network through the purchase of Vector’s Auckland sites.

As we welcome these stations to our network, our commitment remains unchanged – to grow the public fast-charging network so you can charge where and when you need to. We understand the importance of reliable service and are dedicated to delivering the great service drivers have come to rely on from ChargeNet.


What’s changing from 19 February?

⚡ 12 additional charging points added, featuring both fast and AC chargers across Auckland.
⚡ To use the chargers, you can initiate and monitor sessions via your ChargeNet account, which is accessible after a quick sign-up on our website or app.
⚡ The chargers will operate under a paid usage model, which allows us to maintain and operate the stations for Auckland’s growing EV community.
⚡ Enjoy 24/7 customer support to ensure that you have a hassle-free experience.

 

Which Vector sites are affected? 

Only the chargers named in the announcement will transfer to ChargeNet ownership at this time. A small number of other Vector chargers not named in the announcement may transfer to ChargeNet in late February or March. There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate in the short term while Vector makes alternative arrangements. In the long term, Vector has finished its trial and so will no longer be providing free public EV charging.

 

Site Address Charging Type Tariff
Constellation Drive McDonalds 14-16 Constellation Drive, Rosedale, Auckland, 0632 DC $0.80 / kWh
Greenlane McDonalds 320/356 Great South Rd, Greenlane, 1051 DC $0.80 / kWh
Hobson St Substation 13 Hobson St, Auckland, 1010 DC $0.80 / kWh
Newmarket Substation 1 Seccombes Road, Auckland 1023 DC $0.80 / kWh
Auckland Hospital 2 Park Road, Grafton, Auckland, 1023 AC $0.40 / kWh
Aryeh (Piha Cafe) 20 Seaview Road, Piha, 0772 AC $0.40 / kWh
MOTAT Stadium Road Western Springs, Auckland, 1022 AC $0.40 / kWh
Vodafone Events Centre 770 Great South Rd, Wiri, Auckland, 2104 AC $0.40 / kWh

 

What does this mean for you? 

The sites will transition to a paid model from 19 February 2024. While this may present new considerations for some drivers, moving to paid usage enables the necessary investments to operate and maintain the stations, ensuring that they can effectively serve the growing number of EV drivers. If you already have a ChargeNet account, you’ll soon enjoy access to eight additional charging locations at convenient spots around the Auckland region. You don’t need to take any extra steps, just look out for the new sites from 19 February.

For those without existing ChargeNet accounts, we have an easy sign-up process and encourage you to get started before you need your next charge. Creating a ChargeNet account takes just a few minutes via our website or mobile app. Once you’ve signed up, you’ll be able to access the fast-charging network instantly.

 

A bit of backstory 

Vector deployed these public EV chargers as a trial in 2015 to study the demand and infrastructure needs to support a growing EV fleet. Now, with that trial complete and valuable insights gathered, Vector believes it’s the right time to transfer the chargers to ChargeNet, which will integrate them into its established network.

 

Get where you’re going, faster

The shift to ChargeNet’s paid model comes with its benefits. It enables the necessary investments to operate and maintain the stations. By integrating them into the ChargeNet network and adopting a paid usage model, EV drivers can look forward to fair utilisation and potential site upgrades, which are key to enhancing and ensuring a considerate charging experience for all users.

 

24/7 support and 100% part of the solution

Whether you’re in search of helpful resources, user guides, or tools to maximise your charging experience, our Support Hub has got you covered. Dive into our extensive FAQ section or check out the live network status. You’ll also find user guides and troubleshooting tips, all aimed at helping you make the most of your charging experience.

All ChargeNet stations are backed by 24/7 customer support, so any issues you face can be quickly resolved via our helpful customer support line at 0800 224 274.

The team at ChargeNet see a future where EVs are the everyday normal and we’re working to power that positive change. And an expanded charging network that’s convenient and reliable is key to achieving that vision. So Auckland EV drivers—get ready to charge up at more ChargeNet locations across the city.

Please visit charge.net.nz/auckland for more information or reach out with any of your questions or concerns about this transition and the team will be happy to help. 

 

Your questions about the transition answered

Are there any discounts for off-peak charging or special promotions?

While we do not offer any discounted rates, we do have Partner Billing, where your ChargeNet account billing is managed through your preferred billing partner. Take a look at our partners https://support.charge.net.nz/support-hub/who-are-your-current-billing-partners.

What happens if I encounter any issues, emergencies or difficulties during the transition phase?

If you require further assistance, please do not hesitate to reach out to us at 0800 224 274 or drop us a message via our Contact page. All ChargeNet stations are backed by 24/7 customer support, so any issues you face can be quickly resolved via the ChargeNet customer support line.

Why is ChargeNet charging for the use of these charging stations?

We’re committed to the ongoing investment in the public EV charging network and ensuring a positive outcome for all EV drivers. The transition to ChargeNet’s paid model comes with its benefits. It enables the necessary investments to operate and maintain the stations, which will ensure that they can effectively serve the growing number of EV drivers in Auckland. We want to encourage efficient and fairer utilisation of the charging sites that will ease congestion and help improve the customer experience. By integrating them into the ChargeNet network and adopting a paid usage model, EV drivers in Auckland can expect fair utilisation and turnover of charging points. It’s key to an enhanced and considerate charging experience for all users.

Does this mean Vector’s chargers won’t be free anymore?

As a dedicated EV charging provider, ChargeNet will operate these chargers in a similar way to the other chargers on our network, with competitive pricing, on-call support and regular servicing. The practical considerations of operating these chargers necessitate a shift towards a paid usage model in a competitive market. This transition facilitates growth, the expansion of charging points, and equitable utilisation.

How do I create a ChargeNet account?

Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment.

To create your account click the ‘Sign Up’ button, enter your details, add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.

How will my charging experience change with ChargeNet compared to Vector?

From the 19 February 2024 you will need to have an account with ChargeNet to use these sites. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. This also means that you will have access to around the clock support if you need any further assistance.

Which charging stations will move to the ChargeNet network?

Only the chargers named in the announcement will transfer to ChargeNet ownership at this time. A small number of other Vector chargers not named in the announcement may transfer to ChargeNet in late February or March. There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate to operate in the short term while alternative arrangements are made. Please visit the page below to understand which sites are joining the ChargeNet network.

https://charge.net.nz/article/chargenet-purchases-vectors-auckland-sites/

Who is ChargeNet?

With a nationwide EV charging network and more than eight years experience, ChargeNet is New Zealand’s leading provider of EV charging solutions.

We’re committed to driving New Zealand’s electric vehicle future with a network of reliable and accessible rapid and hyper-rapid charging stations nationwide.

You can learn more about our organisation here: https://charge.net.nz/about/

Will ChargeNet upgrade these sites?

ChargeNet will be assessing potential upgrades to these sites. Initially, we will be upgrading existing AC chargers to newer hardware.

Will this affect my ChargeNet account?

If you’re already a ChargeNet account holder, you’ll now have access to 12 additional charging points, featuring both fast and AC chargers across Auckland from 19 February 2024.