We’re adding 24 EV-charging stations to our network through the purchase of Vector’s Auckland sites
From 19 February or 8 March onwards, these newly acquired stations, including fast and AC chargers, will be available on the ChargeNet network with our standard tariffs.
As we welcome these stations to our network, our commitment remains unchanged – to grow the public fast-charging network so you can charge where and when you need to. We understand the importance of reliable service and are dedicated to maintaining the high standards you’ve come to expect from ChargeNet.
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We want to be transparent about the change. The chargers will operate under a paid usage model as part of the transition. While this may present new considerations for some drivers, moving to paid usage enables the necessary investments to operate and maintain the stations, ensuring that they can effectively serve the growing number of EV drivers.
What does this mean for you?
If you already have a ChargeNet account, you’ll soon enjoy access to 14 additional charging locations spread across convenient spots around the Auckland region. You don’t need to take any extra steps, just look out for the new sites on the ChargeNet map.
And if you’re not yet a ChargeNet customer, we have an easy sign-up process and encourage you to get started before you need your next charge. Signing-up for a ChargeNet account takes just a few minutes via our website or mobile app. Once you’ve signed up, you can access the fast charging network instantly.
Which Vector sites are affected?
Please visit the page below to understand which sites are joining the ChargeNet network.
There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate in the short term while Vector makes alternative arrangements. In the long term, Vector has finished its trial and so will no longer be providing free public EV charging.
Your questions about the transition answered
Are there any discounts for off-peak charging or special promotions?
While we do not offer any discounted rates, we do have Partner Billing, where your ChargeNet account billing is managed through your preferred billing partner. Take a look at our partners https://support.charge.net.nz/support-hub/who-are-your-current-billing-partners.
What happens if I encounter any issues, emergencies or difficulties during the transition phase?
If you require further assistance, please do not hesitate to reach out to us at 0800 224 274 or drop us a message via our Contact page. All ChargeNet stations are backed by 24/7 customer support, so any issues you face can be quickly resolved via the ChargeNet customer support line.
Why is ChargeNet charging for the use of these charging stations?
We’re committed to the ongoing investment in the public EV charging network and ensuring a positive outcome for all EV drivers. The transition to ChargeNet’s paid model comes with its benefits. It enables the necessary investments to operate and maintain the stations, which will ensure that they can effectively serve the growing number of EV drivers in Auckland. We want to encourage efficient and fairer utilisation of the charging sites that will ease congestion and help improve the customer experience. By integrating them into the ChargeNet network and adopting a paid usage model, EV drivers in Auckland can expect fair utilisation and turnover of charging points. It’s key to an enhanced and considerate charging experience for all users.
Does this mean Vector’s chargers won’t be free anymore?
As a dedicated EV charging provider, ChargeNet will operate these chargers in a similar way to the other chargers on our network, with competitive pricing, on-call support and regular servicing. The practical considerations of operating these chargers necessitate a shift towards a paid usage model in a competitive market. This transition facilitates growth, the expansion of charging points, and equitable utilisation.
How do I create a ChargeNet account?
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment.
To create your account click the ‘Sign Up’ button, enter your details, add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
How will my charging experience change with ChargeNet compared to Vector?
From the 19 February 2024 you will need to have an account with ChargeNet to use these sites. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. This also means that you will have access to around the clock support if you need any further assistance.
Which charging stations will move to the ChargeNet network?
Only the chargers named in the announcement will transfer to ChargeNet ownership at this time. A small number of other Vector chargers not named in the announcement may transfer to ChargeNet in late February or March. There will be clear signage on all chargers which are transferring to ChargeNet, both those transferring now and in future date. For any remaining Vector chargers not transferring to ChargeNet, these will continue to operate to operate in the short term while alternative arrangements are made. Please visit the page below to understand which sites are joining the ChargeNet network.
https://charge.net.nz/article/chargenet-purchases-vectors-auckland-sites/
Who is ChargeNet?
With a nationwide EV charging network and more than eight years experience, ChargeNet is New Zealand’s leading provider of EV charging solutions.
We’re committed to driving New Zealand’s electric vehicle future with a network of reliable and accessible rapid and hyper-rapid charging stations nationwide.
You can learn more about our organisation here: https://charge.net.nz/about/
Will ChargeNet upgrade these sites?
ChargeNet will be assessing potential upgrades to these sites. Initially, we will be upgrading existing AC chargers to newer hardware.
Will this affect my ChargeNet account?
If you’re already a ChargeNet account holder, you’ll now have access to 12 additional charging points, featuring both fast and AC chargers across Auckland from 19 February 2024.
Support Hub
Whether you’re in search of helpful resources, user guides, or tools to maximise your charging experience, our Support Hub has got you covered.
Customer Care Team
All ChargeNet stations are backed by 24/7 customer support – so any issues you face can be quickly resolved via the ChargeNet customer support line.
Find a charger
With more than 330 fast chargers, we give drivers a convenient and reliable EV charging network throughout New Zealand —get ready to charge up faster across the country.
Whether you’re in search of helpful resources, user guides, or tools to maximise your charging experience, our Support Hub has got you covered.
All ChargeNet stations are backed by 24/7 customer support – so any issues you face can be quickly resolved via the ChargeNet customer support line.
With more than 330 fast chargers, we give drivers a convenient and reliable EV charging network throughout New Zealand —get ready to charge up faster across the country.
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Knowledge Base
Our objective is to make charging easy and accessible, allowing electric vehicle drivers to explore the open road with ease. Whether you’re a seasoned EV owner or thinking about going electric, our Knowledge Base is here to help. It’s packed with helpful resources and articles covering everything you need about electric vehicle charging. So kick back, relax, and let us guide you through the world of EV charging with ease!
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