How to charge your electric vehicle with ChargeNet
Charging your electric vehicle is easy. This guide gives you everything you need for a smooth first charging session, so you can hit the road with confidence.
How to charge
-
Find a charging station
With hundreds of fast-charging points across nationwide, we’ve got you covered.
Find a charger -
Plug in your EV
Simply align the connector, plug in and you’re ready to start charging.
We support CCS2 & CHAdeMO plugs.
How to charge -
Start your session
Tap Start in the app or tap your ChargeNet RFID fob on the charger and tap Start. Or you can scan the QR code on the charger, then tap Start.
If you don’t have a RFID fob yet, you can order one through your account.
Order a Fob -
Monitor your charge
Keep track of your charging progress in the app and return to your EV before your session ends.
Download app -
Unplug and charge on
When you’re done, unplug your vehicle, return the plug to its holster and move your vehicle.
Get Support
What is an RFID?
You can start a charging session using your ChargeNet RFID fob, or the ChargeNet app. Your RFID fob acts as your account key and links directly to your billing details.
To order and register your fob, simply log in to your account.
EV charging tips
Charging often slows after 80%. We encourage you to be patient; take what you need and consider others who may be waiting. If you’re new to charging, check out these EV charging tips to help make every journey smooth.
How long will charging take?
At a ChargeNet DC fast charger you can expect to add approximately 100 km of range in 15 to 30 minutes. The actual time depends on many factors, including the kW output of the charger, what connection your EV uses, battery state, and sometimes the weather. You can end a session at any time you’re ready to go.
You can start a charging session using your ChargeNet RFID fob, or the ChargeNet app. Your RFID fob acts as your account key and links directly to your billing details.
To order and register your fob, simply log in to your account.
Charging often slows after 80%. We encourage you to be patient; take what you need and consider others who may be waiting. If you’re new to charging, check out these EV charging tips to help make every journey smooth.
At a ChargeNet DC fast charger you can expect to add approximately 100 km of range in 15 to 30 minutes. The actual time depends on many factors, including the kW output of the charger, what connection your EV uses, battery state, and sometimes the weather. You can end a session at any time you’re ready to go.
A Comprehensive Guide to Public EV Charging
You’ve been plugging in your mobile phone and your laptop for years. Plugging in your electric vehicle (EV) isn’t much different. It’s as easy as refuelling, smells less and there’s no risk of spills or putting petrol into a diesel tank!
Frequently Asked Questions
More FAQs
Do I need an account to use the ChargeNet network?
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
How do I create a ChargeNet account?
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
How do I start a charging session?
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
How do I pay for my charging session?
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from noreply@charge.net.nz and your account has an up-to-date credit or debit card to ensure your account stays active.
Where can I find a ChargeNet charging station?
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
How do I use a ChargeNet charger?
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
How much does it cost to charge an EV?
Prices are set at a charging station level. For a full list of current charging rates please refer to the map or download the ChargeNet app.
Is there a ChargeNet app?
Yes! This is available to download for free from the iOS App Store or Google Play Store.
Knowledge Base
At the ready and on the road
Our objective is to make charging easy and accessible, allowing electric vehicle drivers to explore the open road with ease. Whether you’re a seasoned EV owner or thinking about going electric, our Knowledge Base is here to help. It’s packed with helpful resources and articles covering everything you need about electric vehicle charging. So kick back, relax, and let us guide you through the world of EV charging with ease!
