We monitor our charging stations 24/7 to ensure they remain operational. Below is the current status of our stations and any known issues we’re addressing. If you notice any issues you can report a fault to 0800 224 274.
Network Status
Coromandel (Woolams Ave Carpark)
Faulted. Under Investigation.
Whitianga (Lee Street Carpark)
Faulted. Please use our new 150kW capable site at Whitianga New World.
Te Araroa (Rata Street)
Charger Has Potential Fault. Under Investigation.
Mt Maunganui (New World Basement)
Faulted. Under Investigation.
Kaikōura (Opposite the Council)
Charger limited to 38kW and one car.
Tekapo (Tavern Carpark)
Faulted. Under investigation.
Geraldine (Cox St Car Park)
Charger is unrepairable. Charger owner (3rd party) to make a decision about the future of this site.
Invercargill (The Warehouse)
Faulted. Under Investigation.
Tamahere (Tamahere Park)
TAMA2 CCS faulted. CHAdeMO limited to half power. Please use TAMA1.
Matawai (Matawai Rd)
The AC outlet on this charger is faulted, please use the DC outlets for a quicker charge.
Drive EV (Taupo)
50KW charger is faulted. Please use the AC chargers or for a rapid charge go to Taupo HPC.
Waiouru (Army Museum)
Charger Potential Fault - Under Investigation.
Shannon (Train Station)
SHNN2 Faulted. Please use SHNN1.
Greymouth (Tarapuhi Street Carpark)
CCS Faulted, CHAdeMO ok. CCS Customers please use the charger at The Warehouse.
Ravenswood (New World)
RAVW1 limited to 38kW, RAVW2 operating normally.
Lincoln (New World)
Faulted. Under investigation.
Continental Cars (Wairau)
CCS Faulted, CHAdeMO ok.
Lincoln Road (PAK'nSAVE)
LNKN4 limited to 75kW and one car.
Newmarket (Gillies Ave)
CCS faulted on NMSS1, please use NMSS2.
Te Kūiti (New World)
Faulted. Repair ET 27th March.
Ōpunake (Napier Street)
Faulted. Under Investigation.
Bond St (Te Aro)
RFID Fob required for charging: App, Website & Call Centre cannot start this charger.
Durham St (New World)
DMNW1-A faulted, Repair ET 4th April.
Tekapo (Four Square)
Charger potential fault under investigation.
Temuka (New World)
Charger Has Potential Fault. Under Investigation.
Twizel (Twizel Events Centre)
ChadeMo charger potential fault under investigation.
Waimate (125 Queen Street)
Charger Has Potential Fault. Under Investigation - Waimate (125 Queen St) CHAdeMO plug.
Lumsden (Four Square)
Charger potential fault under investigation.
Frequently Asked Questions
More FAQs
Do I need an account to use the ChargeNet network?
Yes, to use the ChargeNet network you will need to create an account. Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account, click the ‘Sign Up’ button.
How do I create a ChargeNet account?
Creating a ChargeNet account is simple, free and takes just a few minutes. Once you’ve signed up, you’ll be able to access the rapid charging network instantly and enjoy easy billing and payment. To create your account click the ‘Sign Up’ button. Next, enter your details and add your credit or debit card, and you’re ready to hit the road. Within your account, you can start a charging session, monitor your usage, and download your invoices.
How do I start a charging session?
We offer multiple ways to start a charging session. You can charge in one of the following ways:
Remotely via the app or start charge page:
You can activate a charging session using your smartphone via the app or going to charge.net.nz and clicking on start charge.
By RFID fob:
You can activate a charging session using the RFID fob linked to your account. Simply swipe or tap the RFID fob on the designated area on the charging station.
If you need additional support:
You can phone our 24/7 support line on 0800 224 274 and we can activate the charging station for you.
How do I pay for my charging session?
To start a charging session you will need to create a ChargeNet account (sign up here). Once you have created an account and loaded a debit or credit card you will be able to use the network. Your credit or debit card will be billed at the end of each charging session. At the start of each month, ChargeNet will email you a statement/invoice for your previous month’s charging. Please ensure that your email system will accept emails from noreply@charge.net.nz and your account has an up-to-date credit or debit card to ensure your account stays active.
Where can I find a ChargeNet charging station?
The ChargeNet network is continually growing. For an up-to-date list of our chargers and their locations visit the ChargeNet map.
How do I use a ChargeNet charger?
To use a ChargeNet charging station, plug in your EV and activate your session within the ChargeNet app or by swiping your RFID fob and pressing the ‘start’ button on the charger.
Please ensure that your EV is turned off as some will not initiate a charge while switched on.
If in doubt, the instructions are printed on the front panel of each of our chargers.
If a charging session has not started within 3 minutes, the charger will time out. If this happens, please return the charger to its cradle to reset the machine before starting the charging process again.
On stations that have the option of selecting a max charge (80% Max black button) these stations will default to a 80% charge as it is the quickest most efficient charge. If you wish to receive the max charge of 95%, please press the max button.
Please be courteous to other users by not parking at an EV charging station if you are not charging and by moving your vehicle once you are finished.
To learn more about EV Fast Charging Stations and how to use them, check out this article.
How much does it cost to charge an EV?
Prices are set at a charging station level. For a full list of current charging rates please refer to the map or download the ChargeNet app.
Is there a ChargeNet app?
Yes! This is available to download for free from the iOS App Store or Google Play Store.
